Retailer Resources
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FDA Resources
The following FDA websites offer excellent resources to retailers and manufacturers:
Compliance, Enforcement & Training: https://www.fda.gov/tobacco-products/compliance-enforcement-training
Here you will find sections on:- Compliance and Enforcement
- Helping Retailers Comply with FDA Regulations
- Retailer Education Materials
- Regulations & Guidance for Retailers
- Tobacco Retail Compliance Webinars
- Retailer Training and Enforcement
- Overview of Federal Laws and Regulations
- Misbranded and Adulterated NSE Tobacco Products
- FDA Age Calculator - The FDA released a voluntary smartphone application, "FDA Age Calculator," to help retailers comply with federal, state, and local age restrictions for selling tobacco products. With the "FDA Age Calculator," retailers can use their personal smartphones to help determine if a customer is old enough under federal law to buy tobacco products. This app can be downloaded from the Apple App Store or Google Play Store or by accessing the FDA webpage.
Tobacco sales are restricted to adult tobacco consumers age 21+. It's the law.
We offer the following resource guide to our business customers to help them prevent youth access to tobacco products. These resources include information related to retailer-focused third-party age verification software available to both brick-and-mortar and online sellers, helpful websites that offer compliance tools such as WeCard, and links to FDA's Center for Tobacco Products website for additional information.
Age Gating & Third-Party Verification
All brick-and-mortar retailers must require that their employees verify valid government-issued photo IDs as required by law for sales of product. For age verification materials and apps, please refer to the We Card, state, local, and FDA sections of this reference guide. Online retailers are required to use independent, robust third-party age verification systems to verify that tobacco product consumers are at least 21 years of age. We recommend that online retailers use a two- step process of both age gating (prior to entry to the website) and age verification (prior to purchase). While we cannot recommend or endorse a specific age verification system, the following companies are representative of this kind of service:
Bulk Ordering Restrictions
We recommend that any online retailer limit bulk orders to prevent youth, or those supplying youth, from buying in large quantities to resell product. While a retailer must determine the appropriate bulk ordering restrictions for its business, here is an illustrative example:
- B2C transactions to 60 pods per month
- B2C transactions to 60 disposable vapes per month
- B2C transactions to 4 devices per month
- B2C transactions to 15 bottles per month
"We Card" Non-Profit
The We Card Program, Inc. is a national non-profit organization serving the nation's retailers of tobacco, alcohol, e-cigarettes, vapor products and other age-restricted products. Individual retail establishments as well as large retail chains utilize We Card's educational and training services for their compliance efforts with federal, state and local laws on preventing age-restricted product sales to minors.
Here, retailers can access direct links to:
- FDA's Websites
- State Law Summaries
- State Sign Requirements
- Minor License Visual Characteristics
- Templates for a Company Tobacco & Vaping Product Sales Policy
Signature on Delivery
Certain states require tobacco products purchased on-line by a consumer to be shipped requiring signature on delivery. Check the laws of the states to which you ship to see if they require your products be shipped signature on delivery. With the recent amendment of the PACT Act (federal law), all shipments will require signature on delivery. Please stay informed of these developments so that you can be ready to ship your products requiring signature on delivery once it is required in all 50 states.
State & Local Regulations
In addition to federal rules, there are many additional state and local laws and regulations, including but not limited to those relating to flavor bans, taxation, and packaging. Please confirm with your jurisdiction and those you sell in for compliance with additional state and local laws.
Licensing Requirements / Enforcement
We require all retailers and wholesalers to provide copies of all relevant permits and tobacco licenses. Please make sure you provide these documents either through: (1) our online portal; (2) by contacting a member of our sales team; or (3) by calling Customer Service at 1-877-821-6062.
We request that reseller customers notify us of any enforcement actions and subsequent corrective actions so that we may consider whether and how to proceed with future sales. Please contact our Customer Service at 1-877-821-6062 to report any enforcement actions.
FDA Resources
The following FDA websites offer excellent resources to retailers and manufacturers:
Compliance, Enforcement & Training: https://www.fda.gov/tobacco-products/compliance-enforcement-training
Here you will find sections on:- Compliance and Enforcement
- Helping Retailers Comply with FDA Regulations
- Retailer Education Materials
- Regulations & Guidance for Retailers
- Tobacco Retail Compliance Webinars
- Retailer Training and Enforcement
- Overview of Federal Laws and Regulations
- Misbranded and Adulterated NSE Tobacco Products
- FDA Age Calculator - The FDA released a voluntary smartphone application, "FDA Age Calculator," to help retailers comply with federal, state, and local age restrictions for selling tobacco products. With the "FDA Age Calculator," retailers can use their personal smartphones to help determine if a customer is old enough under federal law to buy tobacco products. This app can be downloaded from the Apple App Store or Google Play Store or by accessing the FDA webpage.
Additional Resources
FDA Resources
The following FDA websites offer excellent resources to retailers and manufacturers:
Compliance, Enforcement & Training: https://www.fda.gov/tobacco-products/compliance-enforcement-training
Here you will find sections on:- Compliance and Enforcement
- Helping Retailers Comply with FDA Regulations
- Retailer Education Materials
- Regulations & Guidance for Retailers
- Tobacco Retail Compliance Webinars
- Retailer Training and Enforcement
- Overview of Federal Laws and Regulations
- Misbranded and Adulterated NSE Tobacco Products
- FDA Age Calculator - The FDA released a voluntary smartphone application, "FDA Age Calculator," to help retailers comply with federal, state, and local age restrictions for selling tobacco products. With the "FDA Age Calculator," retailers can use their personal smartphones to help determine if a customer is old enough under federal law to buy tobacco products. This app can be downloaded from the Apple App Store or Google Play Store or by accessing the FDA webpage.
Tobacco sales are restricted to adult tobacco consumers age 21+. It's the law.
We offer the following resource guide to our business customers to help them prevent youth access to tobacco products. These resources include information related to retailer-focused third-party age verification software available to both brick-and-mortar and online sellers, helpful websites that offer compliance tools such as WeCard, and links to FDA's Center for Tobacco Products website for additional information.
Age Gating & Third-Party Verification
All brick-and-mortar retailers must require that their employees verify valid government-issued photo IDs as required by law for sales of product. For age verification materials and apps, please refer to the We Card, state, local, and FDA sections of this reference guide. Online retailers are required to use independent, robust third-party age verification systems to verify that tobacco product consumers are at least 21 years of age. We recommend that online retailers use a two- step process of both age gating (prior to entry to the website) and age verification (prior to purchase). While we cannot recommend or endorse a specific age verification system, the following companies are representative of this kind of service:
Bulk Ordering Restrictions
We recommend that any online retailer limit bulk orders to prevent youth, or those supplying youth, from buying in large quantities to resell product. While a retailer must determine the appropriate bulk ordering restrictions for its business, here is an illustrative example:
- B2C transactions to 60 pods per month
- B2C transactions to 60 disposable vapes per month
- B2C transactions to 4 devices per month
- B2C transactions to 15 bottles per month
"We Card" Non-Profit
The We Card Program, Inc. is a national non-profit organization serving the nation's retailers of tobacco, alcohol, e-cigarettes, vapor products and other age-restricted products. Individual retail establishments as well as large retail chains utilize We Card's educational and training services for their compliance efforts with federal, state and local laws on preventing age-restricted product sales to minors.
Here, retailers can access direct links to:
- FDA's Websites
- State Law Summaries
- State Sign Requirements
- Minor License Visual Characteristics
- Templates for a Company Tobacco & Vaping Product Sales Policy
Signature on Delivery
Certain states require tobacco products purchased on-line by a consumer to be shipped requiring signature on delivery. Check the laws of the states to which you ship to see if they require your products be shipped signature on delivery. With the recent amendment of the PACT Act (federal law), all shipments will require signature on delivery. Please stay informed of these developments so that you can be ready to ship your products requiring signature on delivery once it is required in all 50 states.
State & Local Regulations
In addition to federal rules, there are many additional state and local laws and regulations, including but not limited to those relating to flavor bans, taxation, and packaging. Please confirm with your jurisdiction and those you sell in for compliance with additional state and local laws.
Licensing Requirements / Enforcement
We require all retailers and wholesalers to provide copies of all relevant permits and tobacco licenses. Please make sure you provide these documents either through: (1) our online portal; (2) by contacting a member of our sales team; or (3) by calling Customer Service at 1-877-821-6062.
We request that reseller customers notify us of any enforcement actions and subsequent corrective actions so that we may consider whether and how to proceed with future sales. Please contact our Customer Service at 1-877-821-6062 to report any enforcement actions.