“TOP 5 BEST VAPOR SITE IN AMERICA” – THEECIGSTOP | “TOP 10 BEST ONLINE VAPE SHOP”– ECIGCLOPEDIA
Why Customers Love Us

Hi Deee-Ho! This is not necessarily a general inquiry as it is a big ol SHOUT OUT! of THANK YOU! and a sincere and heart-felt "ATTA BOY" for Steve ext 7475. I am still WOWING from my experience on the phone with Steve. He provided me with excellence in customer service! His product knowledge was phenomenal! He spent the kind of time with me that made me feel like I was his only customer or even family for that matter. I say this because I… – Kathryn aka "K"

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Just emailing to say that I got my package and something was missing and called to resolve the issue and to see what happened. So this is a thank you to the gentleman I spoke with who helped resolve this issue and admitted it was a mistake on your guys end the guy was very polite which usually doesn't happen when you call customer service and be a dick. But he fixed it sent the item out and was just very polite. Thank you again and I… – Todd K.

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Thank you for following up with me on this. I have to be honest, ordering and going through Vapor Beast has been a really good experience and I appreciate the professionalism you and your company exercise. – Tony P.

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After 10 or so minutes of talking to Tim, I was sold on the Vector and on VaporBeast for the customer service. Thanks Tim and Sue ... it's a pleasure doing business with you. 5 stars for the Vector and 5 stars for VaporBeast. – Dave

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So Vapor Beast is officially my go to online vape shop!! There are always just a call away and the guy Jacob that works there is so cool and helpful. Fast shipping and if you got any problems then they can always find a way to make you happy. And I'm pretty darn happy. Great job guys!! And thank you so much for everything!! – Teddy

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Customer Service Policies

Shipping Policy

We provide free shipping on orders over $35.00 to all retail orders within the U.S. You have the option to choose another shipping method upon checkout at an additional cost. We will ship orders the same day it is ordered, as long as it is placed before NOON (12pm) PST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 7 to 14 business days for your order to arrive.

For More information on our International Shipping, Please visit HERE

Missing an Item?

If you are missing an item from your order, please contact us at 877-821-6062 or send a Help Desk ticket within three business days to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact us at 877-821-6062. Please contact us through our help desk. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

If you received another customer’s order by mistake, please contact us at 877-821-6062. We will contact the customer and provide a return label so we can send the order to the correct customer.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment.  You will always have the option of a store credit or refund for the backordered item.  You may also choose to be informed when the item comes back in stock.  If we are not able to reach you on the phone number you provided then a store credit will automatically be issued to you.

Delayed Order

We send all orders the same day it is placed, before NOON p.m. PST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at 877-821-6062.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please contact us through our help desk, so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Cancelling/Changing Orders

We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at 877-821-6062 for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Any inquiries must be sent via our Help Desk system, or you can contact us at 877-821-6062. We have a dedicated team of Smoke Free Technology Consultants that are here to provide you with the best vaping supplies and to offer you the best insight and product knowledge out there!

Product Reviews

Any inquires about product reviews must be sent through a Help Desk ticket, and our Marketing Coordinator will contact you. Please provide you name and phone number, along with your established website and/or YouTube channel.