WARNING: This product contains nicotine. Nicotine is an addictive chemical.
“TOP 5 BEST VAPOR SITE IN AMERICA” – THEECIGSTOP | “TOP 10 BEST ONLINE VAPE SHOP”– ECIGCLOPEDIA
Why Customers Love Us

Got it. Thanks again Teddy. Your phone call, even more so than the code, made me feel good again about Vapor Beast. Top notch customer service. – Vinny

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I have never had representative from any company who has provided me with such good customer service. He's always there to answer my questions, make recommendations and he makes a point of staying within the budget I give him. His recommendations are on spot for my area. As a direct result of Jordan's persistence and professionalism, you are one of my main distributors. As a startup company it makes things much easier to find a… – Cheryl L.

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Just got my iTaste SVD today from you guys and it works great and it got here from coast to coast extremely fast for such a low cost. Thanks so much for being the best vape site I have ever had the chance to use. – Andrew

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I love working with you and the Vaporbeast staff because you do little things like this! It makes a huge difference to me to know that you stand behind your products and I am getting the best customer service! – Tammy J

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Mr. Campbell,My name is George P. and I am one of the principles my vape shop, which is organized in Long Island, NY. Although we've only recently opened our doors for business, I firmly believe that our partnership with Vapor Beast has greatly attributed to our rapid and palpable success and it's especially because of the support and guidance of our account executive, Alex Valenzuela. Alex has always been available to us, without… – George P.

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Customer Service Policies

Shipping Policy

We provide free shipping on orders over $35.00 to all retail orders within the U.S. You have the option to choose another shipping method upon checkout at an additional cost. We will ship orders the same day it is placed (Monday - Friday), if it is placed before NOON (12pm) PST. We do not ship orders on Saturday or Sunday. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier.

For More information on our International Shipping, Please visit HERE

Missing an Item?

If you are missing an item from your order, please contact our Service Team at 877-821-6062 or send a Help Desk ticket within three business days to inform of the missing item. Please note that a member of our Service Team may ask for pictures of your packing slip, physical box, and items received so that we can report the issue to our warehouse. Once the issue is reported, our Service Team will gladly offer a resolution.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact our Service Team at 877-821-6062. A member of our Service Team will ask for pictures of your packing slip, physical box, and items received so that we may report the issue to our warehouse. Once we review the provided details, we will contact you and send you the correct item. If necessary, we will e-mail you a return label.

If you received another customer’s order by mistake, please contact us at 877-821-6062. A member of our Service Team will ask for pictures of the physical box and tracking label so that we may report the issue to our warehouse. We will provide a return label for the incorrect order received and a member of our team will contact the intended customer.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will have the option of a store credit or refund for the backordered item. You may also sign up to be informed when the item comes back in stock.

Delayed Order

We send all orders the same day it is placed Monday - Friday, before NOON (12 p.m.) PST, excluding weekends and holidays. Please see our shipping timetable for your “When to contact VaporBeast” date or you can contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at 877-821-6062 so that our team can review your options based on the shipping method selected.

Damaged Upon Arrival

If you receive a damaged item (ex: broken bottle), please send us your Order # and an image of the damaged item/s through our help desk or email [email protected], so our Team may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution. Proactively sending pictures showing your product damage may expedite your request.

Items received DOA (meaning your item did not work when received) must be reported to VaporBeast.com within 3 business days of received by date as indicated by your tracking information. Once we have visual proof, our Service Team will gladly offer a resolution.

Cancelling/Changing Orders

We are unable to cancel or make changes to an order once it is placed. If you would like to return an order to us once you receive it, please contact us at 877-821-6062 for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Any inquiries must be sent via our Help Desk system, or you can contact us at 877-821-6062. We have a dedicated team of Smoke Free Technology Consultants that are here to provide you with the best vaping supplies and to offer you the best insight and product knowledge out there!

Product Reviews

We regret to inform you that VaporBeast.com does not provide complimentary or free products to customers for product reviews.