Why Customers Love Us

I am sending this email to give a huge shoutout, pat on the back and a way to freaking go; to Mr. Jordan Wark. That guy has worked his a** off for me and i couldnt be happier with the choice to go with the beast. Jordan definetly deserves some form of ackowledgment for a job well done,.#vaporbeastcustomerfor life – William B.

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This review of The Vapor Beast is long overdue. I have been vaping for just over a year and have purchased vaping gear from a lot of different companies, but hands down the best by far is Vapor Beast. I am on disability and do not work so I have to watch every penny and my funds always go farther at Vapor Beast. Their sales and deals of the day are the best deals on the internet and nobody even comes close. Their are two other major… – STEVEN G.

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Hi Tim, I wanted to compliment one of your employees Jason on the OUTSTANDING job he did helping me with my order today!!! I was asking alot of questions and and he seemed to be very knowledgeable about your products and I told him I was going to send this and tell you he needs a raise (I said it he did not)!!! I really appreciate all your help with my last issue and I don't think enough people take the time to give kudos for a job well… – Shelley S.

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I wanted to take a moment to share with you the phenomenal job that Jordan has done. He has a fantastic attitude and is always quick to resolve an issue (issues are few an far between). He goes above and beyond the call of duty in my opinion and seems as though he is always ready to take on the world with a smile on his face! Jordan also checks in on us regularly to make sure we have everything we need and to discuss new products with us.… – Kenna

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I've shopped at Vapor Beast for some time now and I can honestly say every facet of the shopping experience has always been top notch and handled timely with the utmost professionalism. Vapor Beast is truly a BEAST!! – Robert W.

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Advanced Personal Vaporizers and Supplies

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Customer Service Policies

Shipping Policy

We provide free shipping on orders over $35.00 to all retail orders within the U.S. You have the option to choose another shipping method upon checkout at an additional cost. We will ship orders the same day it is ordered, as long as it is placed before NOON (12pm) PST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 7 to 14 business days for your order to arrive.

For More information on our International Shipping, Please visit HERE

Missing an Item?

If you are missing an item from your order, please contact us at 877-821-6062 or send a Help Desk ticket within three business days to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact us at 877-821-6062. Please contact us through our help desk. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

If you received another customer’s order by mistake, please contact us at 877-821-6062. We will contact the customer and provide a return label so we can send the order to the correct customer.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment.  You will always have the option of a store credit or refund for the backordered item.  You may also choose to be informed when the item comes back in stock.  If we are not able to reach you on the phone number you provided then a store credit will automatically be issued to you.

Delayed Order

We send all orders the same day it is placed, before NOON p.m. PST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at 877-821-6062.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please contact us through our help desk, so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Cancelling/Changing Orders

We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at 877-821-6062 for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Any inquiries must be sent via our Help Desk system, or you can contact us at 877-821-6062. We have a dedicated team of Smoke Free Technology Consultants that are here to provide you with the best vaping supplies and to offer you the best insight and product knowledge out there!

Product Reviews

Any inquires about product reviews must be sent through a Help Desk ticket, and our Marketing Coordinator will contact you. Please provide you name and phone number, along with your established website and/or YouTube channel.